If you are local to our area, you may return your eligible item to our distribution center located at 2822 Sable Mill Road, Jeffersonville, IN 47130.

If you are not local to our area and purchased your item online, please contact our customer service at (877) 338-9403.

Return Policy

Most new, unopened merchandise sold by 1stSource Products can be returned within 90 days of purchase.

Returns for purchases with valid proof of purchase will be exchanged, credited to your account or refunded via your debit/credit card as determined by 1stSource Products. Refunds will be issued to the original form of payment (credit card, etc.). Returns for purchases made with a 1stSource Credit will be refunded as a 1stSource Credit. 

If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase.

Original shipping charges will be fully refunded in the event that the return is the result of an error by 1stSource Products. Items must be returned with all components for a full refund. 

We require a valid driver’s license or government-issued photo identification for non-receipted returns. All returns are subject to verification system approval. 

RETURN ONLINE Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. Call us for assistance at:  1-877-338-9403. 

Order is Damaged or Missing Parts

  • If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-877-338-9403 within 30 days of delivery for resolution.

Merchandise is Non-Returnable/Non-Refundable

  • Labor, Delivery, and/or Installation Services 
  • Custom Products
Exchange must be the same product and color. Additional charges may apply if there is a price difference between old and new products. Exchange must occur within 15 days of receipt of package. If you have received incorrect product, please call 1-877-338-9403 for a replacement.
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